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Terms & Conditions

The holiday contract

The following terms and conditions and the provisions contained in the 'Holiday Booking Information' will apply to your booking. The person who books the holiday accepts all the terms and conditions contained in the 'Holiday Booking Information' and the terms outlined in the 'Holiday Booking Conditions' on behalf of all party members. A contract between yourself and Golden Sands Ltd will come into existence.

  1.If the booking is made via telephone you will verbally be given the booking reference.
  2.If you book via the Internet you will be informed that your booking has been confirmed and you will receive a booking reference.

The contract binds you and all party members; it is your responsibility to ensure that all party members accept the full terms and conditions of booking. Failure to disclose all relevant information or comply with the conditions may lead to termination of the contract and loss of booking.
We reserve the right to decline or terminate the booking of any guest(s) whose party make up or behaviour interferes or may interfere with the comfort of other guests. In the event of this happening NO refund will be given

If you change your holiday booking

After you have booked your holiday and paid the deposit you may wish to make a minor amend to your holiday e.g. type of accommodation or lead name. We will try to meet your request and there will be an administration charge of £18.00 for the amendment(s). If however you need to make a major change, for example you change the date of your holiday, this will be treated as a cancellation. Any amendments to your holiday must be made at least 8 weeks prior to start of your holiday and confirmed to us in writing by the same person that made the booking. Where changes are sought to be made within 8 weeks of the departure date it will be treated as a cancellation and full cancellation charges will apply as outlined in the cancellation section below.

If you cancel your booking

As soon as you know you need to cancel your holiday, call the park on 01745 343606 to inform us of your intention to cancel, you will then be required to confirm your cancellation in writing. The letter must be signed (where possible) by the person who made the booking.

Our Cancellation Plan

If you have taken out our Cancellation Plan, cancellation due to circumstances such as illness, accident or change in circumstance will be covered in most cases. Cancellation charges are calculated as follows from the date your written instructions are received.

LENGTH OF TIME CANCELLATION CHARGE
56 days or more Deposit*
43 - 55 days 30% of holiday cost*
29 - 42 days 50% of holiday cost*
8 - 28 days 90% of holiday cost*
7 days or less 100% of holiday cost*

*and Insurance and Cancellation Plan premiums

If you have not arrived by 8am on the morning after your break was due to commence or contacted the Park concerned to confirm when you will arrive, we will assume that the break is cancelled and the total holiday cost will be forfeited. We reserve the right to re-let the accommodation unit.
It may be necessary to cancel your holiday due to illness, accident or change of circumstances. If you have taken out our Cancellation Plan, payments arising from cancellation may be covered as detailed below:

If we change your holiday during your stay

We will always try wherever possible to limit any changes to your holiday during your stay, however we cannot accept responsibility or compensation for factors outside of our control, for example circumstances such as *force majeure. *Force majeure means circumstances beyond our control including (but not limited to) industrial disputes, natural disasters, fire, technical problems, bad weather and acts of government.

Any major alterations to your booking

We will always try our best to make sure that any facilities offered in the brochure and on the website are available, however there is a possibility that we may be required to change some elements in advance of your booking. If such a change is necessary, we will endeavour to advise you as soon as possible. For any minor or last minute changes please see the section entitled Availability of Facilities and Entertainment.

If we cancel your booking

We always endeavour not to change the date or cancel your booking, but in exceptional circumstances this may be necessary. We will inform you of the change of date or cancellation as soon as possible and give you the following options.
   a. Accept the alternative arrangements as notified to you
   b. Choose another available break from us at the advertised price
   c. Cancel your holiday with a full refund of any money you have paid
In other circumstances, including those arising from force majeure*, we do not pay compensation.
   Force majeure means circumstances beyond our control including (but not limited to) industrial disputes, natural disasters, fire, technical problems, bad weather and acts of government.

Limitation of liability

We accept responsibility of those arrangements for your holiday which are within our control, but we cannot accept liability for any injury loss or damage suffered by you or any member of your party, unless one of the following applies:
   1) There was a wilful default by us, our employees or agents, or;
   2) Death or personal injury was caused by the negligence of Golden Sands, our employees or agents
No action can be taken in respect of any complaint not bought to the attention of the Duty Manager. Please see the section entitled 'If you have a comment' for full details of our customer service policy.

General

Please note that all points covered in the 'Holiday Booking Conditions' also form part of this Holiday Contract. All bookings are subject to these terms and conditions and to availability.

Payment of your holiday booking

Most of our customers enjoy the convenience of paying for their holiday over the phone or online using a direct debit or credit card. Payment can be made by cheque, which must be received within 3 working days of making your provisional booking. Cheques should be made payable to Golden Sands Ltd and sent to the park address below. Please ensure the name of the person making the booking and the holiday reference number is clearly written on the back of the cheque. Payments made by credit cards only, will incur a surcharge of 1.5% of each payment.

Deposit

A small deposit of £50 per accommodation unit is required to secure your booking, with the balance due 8 weeks before the holiday start date. Please note it is your responsibility to ensure the payment is received on time for the outstanding balance. Please note, we do not send reminders and if payment is not received by the due date, then your booking will be cancelled. Cancellation plan must be paid at the time of booking. All bookings made within 8 weeks of the start date must be paid in full, please bring your final holiday booking confirmation with you and present it on arrival.

Park address and contact details

Golden Sands Holiday Park
Voryd
Rhyl
North Wales
LL18 5NA

Tel: 01745 343606 (Opening hours 9am - 6pm everyday)
Email: bookings@goldensandsrhyl.co.uk
Website: www.goldensandsrhyl.co.uk

Our registered company details:

8-10 New Fetter Lane
London
EC4A 1RS

Company Registration Number: 273978
VAT Number: 352 4829 47

Arrival and departure times

Your accommodation is available from 4pm on the day of your arrival once it has been cleaned and prepared for you. We are happy to welcome you at the park earlier and when your accommodation is ready you may move in. We reserve the right to delay this time in order to maintain our standards.
In order for us to prepare for our next guests we do ask that you vacate your accommodation by 10am on your day of departure.

Late arrivals (after 6pm)

If you expect to arrive after 6pm on the first day of your stay, you must please let the park know so that we can make arrangements for you to collect your keys. Unless the park is previously notified, you must claim your accommodation by 8 am on the day after your holiday was due to start, otherwise we will treat your booking as cancelled.

Family Holiday Park

Golden Sands is a family holiday park, so we cannot accept any parties of single people under the age of 18 or single sex groups. Other parties of young people are taken at the discretion of the General Manager only. Please note, you may be asked for ID on arrival, if you look younger than 21.

Guests with disabilities

If you require accommodation suitable for guests with disabilities, please request this at the time of booking, as we only have a limited number of suitable accommodation units. There is a wheelchair accessible toilet in the pool, along with floor level shower and a toilet for guests with disabilities in the main club room. Assistance dogs are welcome. Special requests cannot be a made a condition of your booking as they are always subject to availability.

Dogs & pets

Dogs and other pets are not permitted in holiday accommodation. Assistance dogs are welcome, but please notify us in advance.

Children

Children remain the responsibility of their parents or guardians at all times, as they do at any of our facilities.

The park environment

As the park may be unfamiliar to you, we suggest you acquaint yourself with the park as soon as you arrive. You need to take care walking over grassy and often undulating ground, as they may contain obstacles you need to avoid. Although there is street lighting on the park, this is kept to a minimum to comply with the local planning authority, to preserve the rural nature of the park and so as not to disturb children's sleep at night. Please take care when walking around the park especially at night, we recommend carrying a torch to assist you and to avoid any holiday accidents.

Care of facilities

Please treat the property, facilities and accommodation at the Park with respect and care so that other guests may continue to enjoy them. In the event that you notice damage to any facility or in your accommodation, please report it to reception immediately so that we can take appropriate action. Your accommodation will be checked at the end of your holiday and if we consider the accommodation has been left in an unreasonable condition, or there is any damage or loss found, you will be charged. We reserve the right to enter the accommodation under any special circumstances or emergencies.

Your health, safety and park rules

By booking a holiday at Golden Sands, you are accepting to conform with and accept the Park Rules, a copy of which can be obtained from reception. Such regulations are for you and your families health and safety and to ensure that you obtain the maximum enjoyment from your holiday. The company reserve the right to require you and any members of your party to leave the park where there is a breach of the park rules, no compensation will be given.

Smoking Policy

As a result of Government legislation, it is now illegal to smoke within enclosed public buildings. We ask holiday makers to respect these regulations. All holiday accommodation is strictly no smoking. Please note, we cannot guarantee that the accommodation has been smoking free.

Personal possessions

You and your party are responsible for the safekeeping of any personal possessions in the accommodation and on the park. You are also responsible for the safety of any electrical items that you bring with you on your holiday.

Selling alcohol

In accordance with the UK licensing laws, we can only sell alcohol to people over the age of 18 years. We may require you to show ID to prove your age.

Your holiday home

Only those people listed on the booking can occupy your accommodation and use the facilities of the park and the accommodation must not exceed the maximum capacity stated. If this legal requirement is not met, your booking will be terminated and you will be asked to leave, with no refund made.
If you have any friends who wish to visit you while you are staying with us, please see the Duty Manager who will arrange a day pass for them.

Unacceptable behaviour

For the convenience of our guests, we reserve the right to terminate the party's holiday without compensation, where the unreasonable or criminal behaviour of the persons in the holiday party or guests of the party, might impair the enjoyment, comfort or health of other guests, our team members or staff.

Infectious or contagious diseases

Infectious or contagious diseases could easily be passed to other guests while on holiday. You must inform the Duty Manager should you or any member of your party contract any such illness while on holiday. In order to protect our guests and staff, anyone found to have such a condition may be confined or requested to leave the park. Please note that in such circumstances we are unable to offer refunds and we therefore recommend you take out insurance.

Motor vehicles

We will only accept an appropriate amount of vehicles on the park, relating the occupancy of the holiday home. Parties with 3 vehicles or more will only be accepted at the discretion of the park General Manager. If the General Managers decision is not adhered to, then we reserve the right to terminate the booking, with no refund. No motorcycles, quad bikes, scooters or other such vehicles are not permitted on park without written permission from the General Manager. Please check with the park before arrival if you want to bring a large commercial vehicle, due to limited parking spaces available.

Prices

We reserve the right to increase prices where there is an increase in Value Added Tax or any other tax applicable to your holiday. Please note that all prices shown are inclusive of VAT at the rate of 17.5%.
Certain caravans and chalets are sublet by us on behalf of private owners who are not registered for VAT. In such cases the price shown in the brochure/website does not include VAT on the booking charge, but does include a handling fee (which includes VAT). In any event the price shown remains the same.
Whilst our reservations staff will always try to give accurate information and price quotations to telephone enquiries, we cannot accept responsibility for such information unless it is confirmed by us in writing. Brochure charges are subject to change and may go up or down in response to changing market pressures.
Please note discounts and promotional offers may be made in conjunction with the brochure and website. The cost per holiday, after any discounts, must be a minimum of £109 per week and £59 per short break.

Availability of facilities and entertainment

All holidaymakers' names are registered at the park. The swimming pool is subject to seasonal opening times. Please contact the park directly for details. Children under 14 years old must be accompanied by an adult in the swimming pool.
The operation of our park is subject to legislation and the guidelines laid down by the Health & Safety Executive, Local Authorities and their codes of practice. We accordingly reserve the right to adjust our services in order to meet these standards. It is possible that in some circumstances accommodation, entertainment or a facility may have to be temporarily withdrawn, due to maintenance, renovation, adverse weather conditions, changes in governmental legislation, or any other factor outside our control.
We reserve the right to make such alterations in the above circumstances without prior notice, and are unable to accept liability for the loss of an advertised facility, or to pay compensation for any inconvenience caused. Should changes occur, we will advise of these changes, where made prior to booking and will use reasonable endeavours to advise guests already booked of any changes made thereafter.

Website/brochure accuracy

We take every care to ensure that the details on our website and in our brochure are accurate at time of going live / to print. Photographs are taken at our park and are intended for guidance only. Layout plans are for illustrative purposes only. Brochure charges are subject to change and may go up or down in response to changing market pressures.

Data Protection

The information you give us in connection with your booking is held securely on our computer system and dealt with in accordance with the Data Protection Act. By providing us with the information you are deemed to accept this and to have the consent of all members of your party to this. We keep this information to help us improve our service to you and to provide you with information about our holidays by telephone, e-mail and post. If you have registered to receive news and special offers by post, email or by any means other than booking then we will contact you by your preferred contact method to keep you informed of our latest news and offers. If you would prefer not to receive this information, please write and inform us, at Golden Sands Holiday park, Voryd, Rhyl, North Wales LL18 5NA.
We will not disclose this information to any person outside the company other than our agents and contractors for the purpose of carrying out your instructors, unless we are legally required to do so, or for the purpose of crime prevention. We use CCTV cameras at some locations on our holiday park for crime prevention and safety reasons.

Use of cookies

This is only applicable if you use our website. Our website may use 'cookies' a piece of software that asks permission to be placed on your computers hard drive. You can either agree or disagree to this. Cookies are used for website tracking purposes and the application can tailor its operations to your needs, by remembering selective information about your last visit. Any tracking or the use of cookies is used solely for the purpose of the company and is only used for statistical information, to help us improve our website offerings.

If you have a comment

If you are dissatisfied with any aspect of your holiday, please speak to a member of staff in the park reception. In most cases they will be able to help you immediately so that you can enjoy the rest of your stay. However, if you are still dissatisfied, you must then make an appointment to see the Duty Manager and record your complaint with them. If, at the end of your holiday, you feel that we have not dealt with your complaint satisfactorily, please write to the General Manager at the park, no later than 28 days after the end of your holiday. We are only able to take action on any complaints that are first brought to the attention of the reception team whilst you are on your holiday and secondly received in writing within 28 days, unless there are exceptional circumstances.

Any questions

If you have any questions please call us on 01745 343606 and we will be happy to help.