PLEASE NOTE: As the situation is changing so rapidly, all further updates will be posted on our social media channels to enable us to manage queries effectively. Make sure you follow or like our pages to ensure you are up to date:
17th March 2020
We want to assure you that during this turbulent time, the health and safety of our owners, customers and staff remain our absolute priority. Following the announcement by the Government on the 16th March, we are currently reviewing what impact this will have on our Park and how it will affect our holidaymakers and caravan owners over the coming weeks. We are doing all we can and will endeavour to update you as soon as we can.
Please be patient with us, our phone lines and our social media are in very high demand and we are doing our best to respond and help you as quickly as possible. All updates will be posted on here and social media.
Thank you so much for your patience and understanding.
Change the date of your holiday for free.
We understand that this is a very uncertain and worrying time for everyone and that booking a holiday is a difficult decision to make. That’s why we are allowing customers who book and then decide they don’t want to travel, to change their dates for free.
Book today with confidence and you will get the opportunity to delay or reschedule your holiday free of charge, should you wish to do so.
This will be subject to giving us at least 5 days notice and applies to all holidays booked up until the end of June 2020 (subject to review). Change of dates are subject to availability and the alternative date must be before the 9th November 2020, for the same grade unit and the same duration.
If a discount is applied at the time of booking the holiday, then this will be honoured and applied to the rescheduled holiday. If the cost of your rescheduled holiday is higher or lower than your original booking then the difference in price will be charged to you or refunded by Golden Sands Holiday Park.
Note: this only applies to bookings made direct with Golden Sands Holiday Park (via telephone or the website). If you book via a third-party such as Hoseasons or a Newspaper offer, you will need to check with your booking agent.
If you would like more information regarding our policy on the coronavirus please click here.
Now is a good time to keep an eye on our social platforms for the latest information and for any changes to Park procedures. You can do this via Instagram (@goldensands_rhyl) or Facebook (@GoldenSandsRhyl). As the situation is changing daily, we also urge you to check the official Government updates.