21st March 2020

Golden Sands Holiday Park remains open, but following Government directive on Leisure facilities we have closed our park entertainment complex until further notice.

This means that you can choose to enjoy holiday accommodation, but on-park activities will be limited to the outside recreation areas and of course access to the nearby beach.

Whilst we understand this will cause great disappointment, the health and safety of our customers, owners and staff is always our absolute priority and we must follow any limitations required by the Government aimed at safeguarding everyone.

We have prepared the following FAQs in order to address some of your concerns:

Q: What is your latest travel advice regarding Coronavirus?

A:  The health and safety of our guests, owners and staff will continue to be our utmost priority over the 2020 holiday season. All our decisions are in line with the Government guidelines and we will continue to act on their scientific and medical advice.

Golden Sands is located next to the beach and is over 30 acres in size, all our caravans are well spaced out and so should be in accordance with social distancing guidelines, offering more than enough space to enjoy the outdoors and fresh air whilst maintaining social distancing. Each caravan has its own facilities and services, aiding our customer’s further independence.

In addition, we have introduced stringent hygiene practices in shared and frequently touched areas.

At this time, our Park remains open and if you chose to visit, we will do our utmost to help you enjoy your break.

We would remind you that you must maintain the Governments recommended precautions at all times.

If you have any questions or concerns around your holiday, or you are a caravan owner on the park, please call 01745 343606.

For the latest information and travel advice surrounding the coronavirus (COVID-19) outbreak, please visit the gov.uk website: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

If you are experiencing any symptoms or are concerned you may have been exposed to the virus – please refer to the NHS 111 online coronavirus service: https://111.nhs.uk/covid-19

Q: Are your facilities open?

A:  Further to the Government announcement on the 20th March 2020, we have followed the Government directive and closed all our facilities immediately.

Our food take-away service will remain open.

Q: How do we contact you about our booking?

A:  As you would expect our telephone lines and social media platforms are in high demand and we are doing our best to respond. Unfortunately, due to the increase, you may not be able to get through immediately or have a response straight away.

If your holiday start date is within the next 7 days please get in touch. If you are due to travel later than this period, we would appreciate if you could avoid calling for the time being. This will help us to prioritise customers with upcoming holidays first.

Q:  How is Golden Sands minimising the spread of the Coronavirus?

A: We are following the practises given by the NHS and Government to reduce the spread of the virus and our team are meeting regularly to monitor the situation, whilst implementing practical steps and precautions across the Park to enable social distancing.

Q:  Can I cancel my holiday because of the Coronavirus?

A:  If you chose to cancel your holiday over concerns of the Coronavirus please call us on 0808 197 0800 to discuss your options.

The Terms and Conditions, Holiday Contract and Cancellation Policy are detailed in the Terms and Conditions section of our website. Our terms and conditions apply to all our bookings. https://www.goldensandsrhyl.co.uk/terms/

However, in response to the virus outbreak and to try to help our guests, we are offering our guests the option to change the date of your holiday for free*

*This will be subject to giving us at least 2 days notice and applies to all holidays booked up until the end of June 2020 (subject to review). Change of dates are subject to availability and the alternative date must be before the 29th May 2021, for the same grade unit and the same duration.

If a discount is applied at the time of booking the holiday, then this will be honoured and applied to the rescheduled holiday. If the cost of your rescheduled holiday is higher or lower than your original booking then the difference in price will be charged to you or refunded by Golden Sands Holiday Park.

Note: this only applies to bookings made directly with Golden Sands Holiday Park (via telephone or the website). If you booked via a third-party such as Hoseasons or a Newspaper offer, you will need to check with your booking agent.

Q:  What if we have taken out the Golden Sands Cancellation plan?

A:  The terms of our Park Cancellation plan are outlined below:

Our Cancellation Plan

This covers your holiday cancellation in the event that any member of your party is unable to travel due to sickness, redundancy, jury service or bereavement £25 per full week £17 per short break. Proof will be required in writing, by recorded delivery prior to the start date of your holiday. For sickness, a doctor’s note is required, for redundancy an employer’s notification is required, for jury service a court notification and bereavement a death certificate. Please note a cancellation admin charge of £50 and cancellation fee will be deducted. If you have taken out our Cancellation Plan, cancellation due to circumstances such as illness, accident or change in circumstance will be covered in most cases. Cancellation charges are calculated as follows from the date written instructions are received.

 

Length of timeCancellation charge
56 days or moreDeposit *
43 – 55 days30% of holiday cost *
29 – 42 days50% of holiday cost *
8 – 28 days90% of holiday cost *
7 days or less100% of holiday cost *

* and Insurance and Cancellation Plan premiums

If you have not arrived by 8am on the morning after your break was due to commence or contacted the park to confirm when you will arrive, we will assume that the break is cancelled and the total holiday cost will be forfeited. We reserve the right to re-let the accommodation unit.

It may be necessary to cancel your holiday due to illness, accident or change of circumstances. If you have taken out our Cancellation Plan, payments arising from cancellation may be covered as detailed above.

Q:  Can I claim from my third party travel insurance?

A:  You will need to contact your third party travel insurance provider to discuss your cancellation options due to Coronavirus. Unfortunately, we cannot advise on travel insurance provided by a third-party insurer.

Q:  I want to make a new booking, but what if I need to cancel at a later date due to Coronavirus concerns?

A:  In light of the recent outbreak we have introduced the following offer to give you peace of mind making a future booking at Golden Sands.

Change the date of your holiday for free.

We understand that this is a very uncertain and worrying time for everyone and that booking a holiday is a difficult decision to make. That’s why we are allowing customers who book and then decide they don’t want to travel, to change their dates for free.

Book today with confidence and you will get the opportunity to delay or reschedule your holiday free of charge, should you wish to do so.

This will be subject to giving us at least 2 days’ notice and applies to all new holidays booked up until the end of June 2020 (subject to review). Change of dates are subject to availability and the alternative date must be before the 29th May 2021, for the same grade unit and the same duration.

If a discount is applied at the time of booking the holiday, then this will be honoured and applied to the rescheduled holiday. If the cost of your rescheduled holiday is higher or lower than your original booking then the difference in price will be charged to you or refunded by Golden Sands Holiday Park.

Note: this only applies to bookings made direct with Golden Sands Holiday Park (via telephone or the website). If you book via a third-party such as Hoseasons or a Newspaper offer, you will need to check with your booking agent.