As you are no doubt aware, due to recent developments regarding the spread of Coronavirus, Golden Sands Holiday Park is currently closed to all holiday guests and holiday home owners. Further to the latest Government update on 10th May 2020, all bookings where the arrival date falls between 23rd March and 30th June 2020 have now been cancelled.
We are offering our holidaymakers who are due to come within this period the following options:
- change the date of their holiday to later this year from mid-September to mid-November (excluding October half-term)
- change the date of their holiday to the same date in 2021
- request a full refund of their booking.
(T & C’S do apply regarding date changes).
In order to change the date of your holiday, you can either email us at firstname.lastname@example.org or call us on 01745 343 606 (option 2) between 10am – 4pm so we can discuss your options further.
When contacting us, you will need to provide us with your booking reference number and your full personal details. If you are requesting a refund, we require the same information. Once we are in contact with you, we will make every effort to accommodate you going forward.
Please note, all refunds only apply if you have booked directly through Golden Sands Holiday Park via our website or telephone. Customers who have booked via third party agents, such as Hoseasons, must contact the agent directly.
If you have booked through a newspaper promotional company such as Sun Holidays or Breakfree Holidays we can assist and request a refund on your behalf. Please note any monies paid directly to Golden Sands for your holiday extras will only be paid once Sun Holidays or Breakfree Holidays have made their initial refund to you for the cost of your holiday booking.
Holidays booked for after 30th June 2020 still remain in place until further notice and payment terms have been extended to 4 weeks prior to arrival. Any changes to these holidays will be announced on our website and social media channels as and when they occur.
We thank you for your ongoing patience and understanding at this time and hope to welcome you to Golden Sands Holiday Park again in the future.