PLEASE NOTE: As the situation is changing so rapidly, all further updates will be posted on our social media channels to enable us to manage queries effectively. Make sure you follow or like our pages to ensure you are up to date:
We understand that this is a very uncertain and worrying time for everyone, so we just wanted to let you know our stance regarding the COVID-19 pandemic.
Please rest assured that the health & safety of our customers and staff is a priority at all times. Currently, it’s business as usual as we have had no reported or suspected cases at Golden Sands Holiday Park. The Park is fully operational and we have extra provisions in place to protect our customers and staff.
We are following Government guidelines and will be monitoring the situation, acting as quickly as possible when necessary. If anything changes we will update all our customers immediately.
Now is a good time to keep an eye on our social platforms for the latest information and for any changes to Park procedures. You can do this via Instagram (@goldensands_rhyl) or Facebook (@GoldenSandsRhyl). As the situation is changing daily, we also urge you to check the official Government updates.
Do I need to cancel my holiday?
Unless you are suffering the symptoms, are a confirmed Coronavirus case or have been in close contact with a confirmed case, then you do not need to cancel your holiday.
What are the symptoms?
The symptoms you need to look out for are:
- high temperature
- shortness of breath
Will I get a refund if I cancel my holiday?
Our cancellation policy remains the same as when you booked your holiday. Outside of these terms, we will not be issuing refunds for holiday cancellations unless you have purchased holiday insurance when booking, in which case we will follow the standard terms and conditions outlined in the policy. Click here to view our policy and scroll down to ‘Holiday booking conditions’.
However, we will offer customers the opportunity to delay or reschedule their holiday free of charge. This will be subject to giving us at least 5 days notice. This currently applies to all holidays booked up until the end of June 2020. Change of dates are subject to availability and the alternative date must be before the 9th November 2020, for the same grade unit and the same duration.
If a discount was applied at the time of booking the holiday, then this will be honoured and applied to the rescheduled holiday. If the cost of your rescheduled holiday is higher or lower than your original booking then the difference in price will be charged to you or refunded by Golden Sands Holiday Park.
Note: this only applies to bookings made direct with Golden Sands Holiday Park (via telephone or the website). If you booked via a third-party such as Hoseasons or a Newspaper offer, you will need to check with your booking agent.
Delaying the spread
We are taking all of the necessary measures on the Park to ensure hygiene is of the utmost importance and to assist in delaying the spread. We urge all visitors to the Park to work with us to maintain this high standard by taking the following steps:
- Regular handwashing with soap and water – please wash your hands more often than usual, for about 20 seconds and whenever:
- arriving at your accommodation
- prior to leaving your accommodation
- entering a new environment (i.e. leisure complex, park facilities)
- blowing your nose, sneezing or coughing
- before and after eating
- after visiting or using lavatories
- after using public transport
- after visiting local attractions
We have increased the number of hand-sanitising products in public areas around the Park to assist you in following the above steps. Please also ensure that if you have young children, you are assisting them in following these steps.
If at any time whilst you are visiting the Park you start to feel any of the symptoms, please remain in your accommodation and call either Reception or Security who will follow procedure and advise what you need to do. It is important that you do not enter any public areas on the Park and avoid close contact with other holidaymakers.
If you are still concerned regarding this situation then we do advise to take out additional holiday insurance with an alternative provider, which could cover for this incident.
If you have any concerns or questions prior to your holiday, then please do not hesitate to get in touch.