As we are sure you are all aware, the borough of Conwy has now been placed into a local lockdown affecting Golden Sands Holiday Park. We have spoken with Conwy County Council directly and have been advised on the procedures that we need to follow to comply with all relevant guidelines.
We understand that this is a confusing time for everyone so have tried to give as much clarity as we can.
Please read through the information that relates to your situation below:
- IF YOU ARE CURRENTLY ON HOLIDAY AT GOLDEN SANDS
Anyone on holiday at the Park should leave immediately unless they have a reasonable excuse to stay - e.g. travel restrictions such as unavailable or pre-booked plane, rail, coach tickets/pickups.
People who do remain will not be allowed to enter or leave the Conwy County Borough area without a reasonable excuse.**
- IF YOU ARE STAYING IN A LONG TERM LET CAPACITY
If you are currently staying at Golden Sands Holiday Park through a long term let, then the same points apply for you as they do for guests currently on holiday. Please read the information above. **
- IF YOU ARE DUE TO HOLIDAY WITH US IN THE IMMEDIATE FUTURE
If you have a holiday booked up until the 2nd November 2020 and haven't already spoken to us, then one of our team will be in contact very soon to cancel or reschedule your holiday. This stands for direct bookings and bookings made through third parties such as The Sun and Hoseasons. Please note: we can assist to a certain point with holidays booked via third parties but may need to refer certain matters (such as issuing refunds) to that third party.**
- IF YOU HAVE BOOKED THROUGH A PRIVATE OWNER
If you have booked your holiday through a private Owner, then we urge you to get in contact with them to discuss your best option. We will be advising all Owners of our procedures and think that many will follow our lead however, please know that your contract is with the Owner you have booked through and not directly with Golden Sands so you will be required to speak with them for direct clarification. ** Note: If privately booked holidaymakers turn up at the Park during the lockdown period, they will be refused entry as this is against the guidelines.
- IF YOU HAVE BOOKED A HOLIDAY WITH US FROM 2nd NOVEMBER ONWARDS
If you have booked a holiday for any time after the 2nd of November, we ask that you remain patient and wait for us to contact you if we need to. At the moment, the lockdown is being reviewed regularly. If it is extended further, we will get in touch with you. This stands for direct bookings and bookings through third parties such as The Sun and Hoseasons. **
** All of the above information is correct as of Friday 16th October 2020. It is all subject to change pending updates from the Government or local council.
We thank you in advance for your understanding. We fully appreciate this is an unsettling time for everybody and hope that you will remain patient with our teams whilst they try to contact immediate bookings. Our phone lines and social media pages are extremely busy so we ask you to please refrain from calling unless you deem crucial. We promise that should our team need to contact you, they will do so as quickly as they can.
For further information on Conwy County Council restrictions visit: https://gov.wales/conwy-county-borough-lockdown-frequently-asked-questions
We thank you again and hope that you remain safe and well.
The Golden Sands Team