As we are sure you are all aware, the borough of Conwy has now been placed into a local lockdown affecting Golden Sands Holiday Park. We have spoken with Conwy County Council directly and have been advised on the procedures that we need to follow to comply with all relevant guidelines.
We understand that this is a confusing time for everyone so have tried to give as much clarity as we can. Please read through the information that relates to your situation below.
- IF YOU ARE CURRENTLY STAYING IN YOUR HOLIDAY HOME AT GOLDEN SANDS
Anyone on holiday at the Park should leave immediately unless they have a reasonable excuse to stay - e.g. travel restrictions such as unavailable or pre-booked plane, rail, coach tickets/pickups.
People who do remain will not be allowed to enter or leave the Conwy County Borough area without a reasonable excuse.**
- IF YOU WISH TO VISIT THE PARK
Access to the Park is permitted until Thursday 1st October at 6pm, travel restrictions and lockdown rules will apply within the area thereafter.
- IF YOU ARE RENTING IN A LONG TERM LET CAPACITY
If you are currently renting your caravan out through a long term let, then the same points apply for you as they do for guests/Owners currently on holiday. Please read the information above. **
- IF YOU ARE DUE TO RENT OUT YOUR CARAVAN WITHIN THE IMMEDIATE FUTURE
If you have a private guest booked up until the 2nd November 2020 then you will need to contact them to cancel or reschedule their holiday. **
- IF YOU PRIVATELY RENT OUT YOUR CARAVAN
The information we are giving to holidaymakers booking through a private Owner is as follows:
If you have booked your holiday through a private Owner, then we urge you to get in contact with them to discuss your best option. We will be advising all Owners of our procedures and think that many will follow our lead however, please know that your contract is with the Owner you have booked through and not directly with Golden Sands, so you will be required to speak with them for direct clarification. **
- IF YOU HAVE PRIVATE RENTERS FROM 2nd NOVEMBER ONWARDS
If you have guests booked for after the 2nd November 2020, we ask that you remain patient and wait for us to update you again. At the moment, the lockdown is being reviewed weekly. If it is extended further we will get in touch with you. Any lets required for work purposes are still able to continue. **
** All of the above information is correct as of Friday 16th October 2020. It is all subject to change pending updates from the Government or local council.
We thank you in advance for your understanding. We fully appreciate this is an unsettling time for everybody and hope that you will remain patient with our teams whilst they try to answer your questions.
We would like to make you aware that at this time we will not be disconnecting electric, gas or water. Our phone lines and social media pages are extremely busy, so we ask you to please refrain from calling unless you deem crucial. We promise that should our team need to contact you, they will do so as quickly as they can.
For further information on Conwy County Council restrictions visit: https://gov.wales/conwy-county-borough-lockdown-frequently-asked-questions
We thank you again and hope that you remain safe and well.
The Golden Sands Team