Your holiday booking information – the small print
Arrival and departure times
On the day of your arrival your accommodation is available from 1pm if booked into a Lodge, 1.30pm if in Platinum, 2pm if Gold, 2.30pm if in a Chalet, 3pm if in Silver, and 4pm for Bronze. Accommodation will be available once it has been cleaned and prepared for you. We are happy to welcome you at the park earlier though cannot guarantee early check in, if your accommodation is ready you may check in. We reserve the right to delay this time in order to maintain our standards. Departure time is 10am.
Late arrivals (after 6pm)
If you expect to arrive after 6pm on the first day of your stay, you must let the Park know so that we can make arrangements for you to collect your keys. Unless the Park is previously notified, you must claim your accommodation by 8am on the day after your holiday was due to start, otherwise we will treat your booking as cancelled.
Family Holiday Park
Golden Sands is a family holiday park, so we cannot accept any parties of single people under the age of 18 or single sex groups. Other parties of young people are taken at the discretion of the General Manager only. Please note, you may be asked for ID to prove you are 18 on arrival, if you look younger than 21. Children remain the responsibility of their parents or guardians at all times, as they do at any of our facilities or clubs. Please ensure you always know where your children are and that they must obey Goldstars and lifeguards etc.
If you have any special requests regarding your holiday accommodation please advise us when making your booking and confirm your request in writing either by post or email including your telephone number in case of any query. We will endeavour to meet your requests, however this cannot be guaranteed and is not a condition of booking.
Guests with disabilities
If you require accommodation suitable for guests with disabilities, please request this at the time of booking, as we only have a limited number of suitable accommodation units. For information on the accessibility of the facilities on the Park, please contact reception. Assistance dogs are welcome. Special requests cannot be made as a condition of your booking as they are always subject to availability.
Dogs & pets
Dogs and other pets are not permitted in holiday accommodation. Assistance dogs are welcome, but please notify us in advance. We cannot guarantee that pets/dogs have not been in the caravan previously. Please note: Dogs may be seen on park as Owners are entitled to own a dog as part of their Owner Licence.
Travel cots, high chairs, DVD players, towel bales, heaters and irons are available to rent at a cost £10 (£15 for heaters) as well as a £20 refundable deposit (assuming returned to reception in the same condition). These are subject to availability and therefore should be booked in advance of your arrival. Please note: you will need to bring your own linen for the cots and in most accommodation types this will only fit in the lounge.
The park environment
As the Park may be unfamiliar to you, we suggest you acquaint yourself with the park as soon as you arrive. You need to take care walking over grassy and often undulating ground, as they may contain obstacles you need to avoid. Although there is street lighting on the Park, this is kept to a minimum to comply with the local planning authority, to preserve the rural nature of the Park and so as not to disturb children’s sleep at night. Please take care when walking around the Park especially at night.
Care of facilities
Please treat the property, facilities and accommodation at the park with respect and care so that other guests may continue to enjoy them. In the event that you notice damage to any facility or in your accommodation, please report it to reception immediately so that we can take appropriate action. Your accommodation will be checked at the end of your holiday and if we consider the accommodation has been left in an unreasonable condition, or there is any damage or loss found, you will be charged. We reserve the right to enter the accommodation under any special circumstances or emergencies.
Your health, safety and Park rules
By booking a holiday at Golden Sands, you are accepting to conform with and accept the Park rules, a copy of which can be obtained from reception. Such regulations are for you and your families health and safety and to ensure that you obtain the maximum enjoyment from your holiday. The company reserve the right to require you and any members of your party to leave the park where there is a breach of the Park rules, no compensation will be given.
Smoking (including e-cigarettes) is not permitted in any of our buildings and strictly not permitted in our holiday accommodation. Please note, we cannot guarantee that the accommodation has never been smoked in.
Personal possessions remain your responsibility, including the safety of any electrical items you bring on holiday with you.
In accordance with the UK licensing laws, we can only sell alcohol to people over the age of 18 years. We may require you to show ID to prove your age.
Your Holiday Home
Only those people listed on the booking can occupy your accommodation and use the facilities of the Park and the accommodation must not exceed the maximum capacity stated. If this legal requirement is not met, your booking will be terminated and you will be asked to leave, with no refund made. Any visiting friends or family will require registration passes, which can be obtained at reception, costs apply.
For the convenience of our guests, we reserve the right to terminate the party’s holiday without compensation, where unreasonable or criminal behaviour of the persons in the holiday party or guests of the party, might impair the enjoyment, comfort or health of other guests, our team members or staff. This may include but is not limited to verbal or physical abuse and high noise levels at the manager’s discretion.
Infectious or contagious diseases
Infectious or contagious diseases could easily be passed to other guests while on holiday. You must inform the Duty Manager should you or any member of your party contract any such illness while on holiday. In order to protect our guests and staff, anyone found to have such a condition may be confined or requested to leave the Park. Please note that in such circumstances we are unable to offer refunds and we therefore recommend you take out insurance.
We will only accept an appropriate amount of vehicles on the Park relating to the occupancy of the Holiday Home. Parties with three vehicles or more will only be accepted at the discretion of the Park General Manager. If the General Manager’s decision is not adhered to, then we reserve the right to terminate the booking with no refund. No motorcycles, quad bikes, scooters or other such vehicles (including motor homes) are permitted on Park without written permission from the General Manager. Please check with the park before arrival if you want to bring a large commercial vehicle, due to limited parking spaces available. No parking/driving at any times on the grass.
We reserve the right to increase prices where there is an increase in Value Added Tax or any other tax applicable to your holiday. Prices shown are inclusive of VAT at a rate of 20% and may be subject to increases at any time during the season. Some accommodation is sublet by us on behalf of private Owners who are not registered for VAT. In such cases the price shown in the brochure does not include VAT on the booking charge, but does include a handling fee (which includes VAT). In any event the price shown remains the same.
Whilst our reservations staff will always try to give accurate information and price quotations to telephone enquiries, we cannot accept responsibility for such information unless it is confirmed by us in writing. Brochure charges are subject to change and may go up or down in response to changing market pressures. Please note discounts and promotional offers may be made in conjunction with the brochure and website. The cost per holiday, after any discounts, must be a minimum of £109 per week and £59 per short break.
Availability of facilities and entertainment
On-Park entertainment and access to the facilities is included in the cost of your holiday if booked direct or through Hoseasons. All Holidaymakers’ names are registered at the Park. The entertainment complex/programme, facilities and swimming pool are subject to seasonal opening times, please ask the Park for specific details. Children under 14 years old must be accompanied by an adult in the swimming pool.
The operation of our Park is subject to legislation and the guidelines laid down by the Health & Safety Executive, Local Authorities and their codes of practice. We accordingly reserve the right to adjust our services in order to meet these standards. It is possible that in some circumstances accommodation, entertainment or a facility may have to be temporarily withdrawn, due to maintenance, renovation, adverse weather conditions, changes in governmental legislation, or any other factor outside our control. We reserve the right to make such alterations in the above circumstances without prior notice, and are unable to accept liability for the loss of an advertised facility, or to pay compensation for any inconvenience caused. Should changes occur, we will advise of these changes, where made prior to booking if possible and will use reasonable endeavours to advise guests already booked of any changes made thereafter. Bookings made through newspaper promotions do not include entertainment passes or bed linen.
We take every care to ensure that the details on our website and in our brochure are accurate at time of going live/to print. Photographs are intended for guidance only. Layout and finance plans are for illustrative and guidance purposes only. Brochure charges are subject to change and may go up or down in response to changing market pressures. Activities promoted within this brochure are subject to minimum numbers and may incur an additional charge.
The information you give us in connection with your booking is held securely on our computer system and dealt with in accordance with the Data Protection Act. By providing us with the information you are deemed to accept this and to have the consent of all members of your party to this. We keep this information to help us improve our service to you and to provide you with information about our holidays by telephone, email and post. If you have registered to receive news and special offers by post, email or by any means other than booking then we will contact you by your preferred contact method to keep you informed of our latest news and offers. If you would prefer not to receive this information, please write and inform us, at Golden Sands Holiday Park, Sandy Cove, Foryd Road, Kinmel Bay, Rhyl, North Wales LL18 5NA.
We will not disclose this information to any person outside the company other than our agents and contractors for the purpose of carrying out your instructions, unless we are legally required to do so, or for the purpose of crime prevention. We use CCTV cameras at some locations on our Holiday Park for crime prevention and safety reasons.
If you have a comment
If you are dissatisfied with any aspect of your holiday, please speak to a member of staff in the Park reception, who should be equipped to rectify. However, if you are still dissatisfied, you must then make an appointment to see the General Manager and record your complaint with them. If, at the end of your holiday, you feel that we have not dealt with your complaint satisfactorily, please write to the General Manager at the Park, no later than 28 days after the end of your holiday. We are only able to take action on any complaints that are first brought to the attention of the reception team whilst you are on your holiday and secondly received in writing within 28 days, unless there are exceptional circumstances.
Holiday booking conditions
The holiday contract
The following terms and conditions and the provisions contained in the ‘Holiday Booking Information’ will apply to your booking. The person who books the holiday accepts all the terms and conditions contained in the ‘Holiday Booking Information’ and the terms outlined in the ‘Holiday Booking Conditions’ on behalf of all party members. A contract between yourself and Golden Sands Ltd will come into existence.
- If the booking is made via telephone you will verbally be given the booking reference.
- If you book via the Internet you will be informed that your booking has been confirmed and you will receive a booking reference.
The contract binds you and all party members; it is your responsibility to ensure that all party members accept the full terms and conditions of the booking. Failure to disclose all relevant information or comply with the conditions may lead to termination of the contract and loss of booking. We reserve the right to decline or terminate the booking of any guest(s) whose party make up or behaviour interferes or may interfere with the comfort of other guests. In the event of this happening NO refund will be given. We reserve the right to refuse bookings or entry to the park where we see necessary.
Changes to your holiday by you
After confirming your holiday and payment of deposit you may wish to make an amend to the details e.g. type of accommodation or lead name. We will try to meet your request although there will be an administration charge of £18. If however you need to make a major change, such as change the date of your holiday, this will be treated as a cancellation. Any amendments to your holiday must be made at least 8 weeks prior to start of your holiday and confirmed in writing by the same person that made the booking. Where changes are sought to be made within 8 weeks of the departure date it will be treated as a cancellation and full cancellation charges will apply as outlined in the cancellation section below.
If you cancel your booking
As soon as you know you need to cancel your holiday, call the park on 01745 343606 with your intention to cancel, then confirm your cancellation in writing. The letter must be signed (where possible) by the person who made the booking.
Our Cancellation Plan
This covers your holiday cancellation in the event that any member of your party are unable to travel due to sickness, redundancy, jury service or bereavement £25 per full week £17 per short break. Proof will be required in writing, by recorded delivery prior to the start date of your holiday. For sickness a doctor’s note is required, for redundancy an employers notification is required, for jury service a court notification and bereavement a death certificate. Please note a cancellation admin charge of £50 and cancellation fee will be deducted. If you have taken out our Cancellation Plan, cancellation due to circumstances such as illness, accident or change in circumstance will be covered in most cases. Cancellation charges are calculated as follows from the date written instructions are received.
|Length of time||Cancellation charge|
|56 days or more||Deposit *|
|43 – 55 days||30% of holiday cost *|
|29 – 42 days||50% of holiday cost *|
|8 – 28 days||90% of holiday cost *|
|7 days or less||100% of holiday cost *|
* and Insurance and Cancellation Plan premiums
If you have not arrived by 8am on the morning after your break was due to commence or contacted the park to confirm when you will arrive, we will assume that the break is cancelled and the total holiday cost will be forfeited. We reserve the right to re-let the accommodation unit.
It may be necessary to cancel your holiday due to illness, accident or change of circumstances. If you have taken out our Cancellation Plan, payments arising from cancellation may be covered as detailed above:
If we change your holiday during your stay
We will always try wherever possible to limit any changes to your holiday during your stay, however we cannot accept responsibility or compensation for factors outside of our control, for example circumstances such as force majeure. Force majeure means circumstances beyond our control including (but not limited to) industrial disputes, natural disasters, fire, technical problems, bad weather and acts of government.
Any major alterations to your booking
We will always try our best to make sure that any facilities offered in the brochure and on the website are available, however there is a possibility that we may be required to change some elements in advance of your booking. If such a change is necessary, we will endeavour to advise you as soon as possible. For any minor or last minute changes please see the section entitled Availability of Facilities and Entertainment.
If we cancel your booking
We always endeavour not to change the date or cancel your booking, but in exceptional circumstances this may be necessary. We will inform you of the change of date or cancellation as soon as possible and give you the following options.
- Accept the alternative arrangements as notified to you
- Choose another available break from us at the advertised price
- Cancel your holiday with a full refund of any money you have paid
In other circumstances, including those arising from force majeure, we do not pay compensation. Force majeure means circumstances beyond our control including (but not limited to) industrial disputes, natural disasters, fire, technical problems, bad weather and acts of government.
Limitation of liability
We accept responsibility of those arrangements for your holiday which are within our control, but we cannot accept liability for any injury loss or damage suffered by you or any member of your party, unless one of the following applies:
- There was a wilful default by us, our employees or agents, or;
- Death or personal injury was caused by the negligence of Golden Sands, our employees or agents
No action can be taken in respect of any complaint not bought to the attention of the Duty Manager. Please see the section entitled ‘If you have a comment’ for full details of our customer service policy.
Please note that all points covered in the ‘Holiday Booking Conditions’ also form part of this Holiday Contract. All bookings are subject to these terms and conditions and to availability.
Payment of your holiday booking
Most of our customers enjoy the convenience of paying for their holiday over the phone or online using a direct debit or credit card. Payment can be made by cheque, which must be received within 3 working days of making your provisional booking. Cheques should be made payable to Golden Sands Holiday Camp (Rhyl) Ltd and sent to Golden Sands Holiday Park, Sandy Cove, Foryd Road, Kinmel Bay, Rhyl, North Wales LL18 5NA. Please ensure the name of the person making the booking and the holiday reference number is clearly written on the back of the cheque. Payments made by credit cards, will incur a surcharge of 1.5% of each payment.
A deposit of £50 per accommodation unit is required to secure your booking, with the balance due 8 weeks before the holiday start date. Please note it is your responsibility to ensure the payment is received on time for the outstanding balance. We do not send reminders. If payment is not received by the due date, then your booking will be cancelled and a reinstatement fee will apply. Cancellation plan must be paid at the time of booking. All bookings made within 8 weeks of the start date must be paid in full. Booking confirmation should be bought upon arrival.
Golden Sands Holiday Park
Our registered company details
8-10 New Fetter Lane
Company Registration Number: 273978
VAT Number: 352 4829 47